Does this consider positive (or even ambivalent) comments too? Put another way, a product with wider use will have more complaints than something niche but worse.
+1 to this. Let's say, in an alternate universe, beloved Evernote had 1000x as many users as this dying crappy app still has in ours. It could easily top this rating because for hot/popular tools there will inevitably be unsatisfied users, too, even if the general sentiment is 99% positive.
The only surprising absence for me was Datadog - the category I expected (high touch sales team, egregious margins, IPO or private equity pressures) is else wise pretty well represented.
New review submission is broken, give generic error. I never miss an opportunity to complain about the dumpster fire that is ClickUp but I was unable to submit my 1-star review.
Lol. 6 months of hearing 100s people complain about their SaaS stack, trying and replacing and rebuilding part of their stack themselves, moving to AI native alternatives, so wanted to see if what I'm hearing lines up with the data.
wtf?