Seems to be more reasonable than this title suggests?
Some comments:
"So they have introduced a major change and said any older Chromebooks bought going forward will only get 8. So its not a retrospective reduction for existing customers." (Edit: actually I think this comment is wrong, if you bought a Chromebook 1 year ago, you'd only get 9 years of ChromeOS updates)
"From my understanding of the article, it sounds like ChromeOS support is getting pared back for those devices, but the devices themselves should still be supported, albeit via a (planned but not yet in existence) migration path to GooglebookOS."
Reasonable would have been to deprecate support in 10 years, not 8.
Saying "yeah, we promised you 10 years of support, but if you just bought yours the last two years of that will only be supported if you switch to a completely different OS. But happily some of our devices have a direct migration path (if that's not yours, deal with it). Better hope the features you need will be available in our new OS by then, because right now they are not" is a major rugpull and not reasonable at all
“Completely different OS” might not affect the user experience all that much, though, since these devices are for running Chrome and it will still run Chrome. (And be better at other things like running Android apps, presumably.)
We don’t have any details about what the upgrade path will look like and it probably hasn’t been implemented yet, so this is all speculative.
If they didn’t do an OS change, they could still evolve it a lot over 10 years. Chrome could evolve too. You’re trusting the vendor to not screw up your workflow either way.
These devices are usually bought on contract, with lots of lock in.
In particular, there are lots of schools getting screwed over financially. Maybe they’ll switch vendors, or use the money for education. Chromebook spending has a strong negative correlation with educational performance.
As a parent, I am supposed to have control over my kids’ personal information, but the schools firehose all the most sensitive kids’ info they have to an unlawful marketing firm that I do not trust. How do I opt out?
Homeschool, vote for free school choice, vote for getting the subsidized funds to where you actually send your kids. Solves most problems related to bad school policies.
> vote for getting the subsidized funds to where you actually send your kids
…which is what happens today with public schools. Your case only makes sense if you’re sending your kid to private school and would like public funds to help pay for it.
School vouchers allow richer families to go to private school while preventing lower income folks from doing so, exacerbating problems with educational achievement.
“School choice” is just marketing language to disguise “funneling general tax dollars into private schools so wealthy people don’t have to pay for the privilege.”
Isn't it retrospective to all customers who purchased in the last 2 years? They're not saying a Chromebook bought yesterday gets 10 years but one bought tomorrow only gets 8. They're saying they all end in 2034. If you bought one yesterday expecting 10 years of updates, you got screwed.
> ChromeOS devices will continue to receive regular updates and security patches through mid-2034. For qualifying devices purchased today whose 10-year support lifecycle extends beyond 2034, Google is committed to supporting your transition to Googlebook OS, with many devices offering direct migration paths.
In other words, support will be offered until 2034. if you're buying a new Chromebook today and intend to keep it for longer than 8 years, you're doing so at your own risk.
> Google promised 10 years of updates for all Chromebooks, and it’s now breaking that promise for anyone buying a Chromebook between now and whenever the last Chromebook rolls off the production line
So, they're changing the promise from now on, and not breaking it for past users. Doesn't sound like they're breaking their promise to me.
My pet theory with this move from Chromebooks to Googlebooks is simply that Chromebooks have a major stink on their entire brand reputation, especially in the younger generation that went through school with terrible cheap (and likely used/damaged) Chromebooks being given to them for schoolwork.
I think if you say "Chromebook" around most 20-something and unders, they have an instant negative association with the word.
Unless you are the most hardcore Google fan, I don't see why you want to spend $1k on a Googlebook instead of a Windows laptop or MacBook at the same price range.
I was a hardcore Google fan and that's what made me hate them. Trying to invest in their ecosystem is like being in an abusive relationship. They can't commit to anything, so any product you make part of your workflow will be inevitably ripped away from you with an assured promise that the new, blatantly worse thing replacing it is so much better.
All of their output is entirely dependent on internal product owners using Google products as stepping stones to ladder climb. Once they replaced a product, or did a giant 2.0 revamp, they move on and no one wants to maintain it.
The willful ignorance of the tech community is getting out of hand. This is the same thing as the "windows 10 is the last version of windows" discourse which stems from the absolutely abysmal state of tech journalism. You would think that by now that it would at least match financial journalism, but apparently we're fine settling for people who don't care about or understand what they are writing about.
This isn't an issue, the 10 years of support was promised for the hardware, not the software. They are fulfilling that promise by updating the devices to GooglebookOS.
I'm on the school board for our school, and they last a few years if we're lucky. There are some that survive up to 7, but they accrete so much damage that giving. While I think it would have been ideal for G to keep it 10 years, I think in practice it won't matter for many people. Most students are awfully hard on those things after all.
Statements a manufacturer makes about their device before purchase are usually treated as legally binding. Saying you provide 10 years of updates is just like saying your charger delivers 60W.
You don't need a contract for that, if the statement is untrue the product is now defective. And if done on purpose this is usually considered fraud
if you are a school or similar which ordered a large stack of them in the last two years then yes, especially if multiple such organizations join together on a legal case.
In the end "help with migration to" isn't the same supporting the existing product.
And if you advertised a product with 10 year support that _is_ legally binding (in the EU) and a clear cut case of you losing around 10-20% of the advertised value.
Given that legal costs might be to some degree covered by legal insurance and it being a clean cut case this is likely worth the money. But also a case where google can "just settle and not care" as in many cases schools did more things like forcing parents to buy chrome books then buying them themself, so it's unlikely to amass any relevant damage amount for Google.
More funny would be if the judge rules "10 years promised? You are cable of delivering 10 years?! You have to deliver it! And for all chrome books bought [8;10[ years before the deadline not just the suing party".
> In the end "help with migration to" isn't the same supporting the existing product.
I don't know that that's clearly true. Apple gives at least 5 to 7 years of updates past the last sale date for computers. (I don't know if this is an explicit promise or not; they have an explicit hardware support for 5 years and limited support for vintage [5-7 years old] equipment.)
I don't think I get to demand 5 years of support for specifically Sonoma or Tahoe on that equipment, but rather just N years of "some usable version of an OS and support to transition to it".
Replacing ChromeOS with GooglebookOS 8 years from now seems not that different from replacing Tahoe with Golden Gate.
The other alternative could be "we still support ChromeOS for 10 years, and will release security patches for all critical vulnerabilities that we find and fix after 2034" (but we might privately not look that hard for them...)
Thing is, not every country in the world is trigger happy with lawsuits like in US, so there is a very high chance it goes nowhere, depending on the jurisdiction.
Likewise many legal insurances have footnotes regarding how far they are actually going to support you in a claim process.
Is anyone surprised at this? Abandoning products in an untimely fashion is their specialty. I've never bought a hardware product from them for that reason, except for a 2nd gen Chromecast which was something whose longevity I didn't care too much about.
Are the people who made the promise even still at Google?
It reminds me of those sketchy companies on Amazon promising "lifetime guarantee" on their products when they know already they're gonna close shop and reopen on a completely different brand the very next year.
Entering into an arrangement with a big corp doesn't imply trust; it could be that there aren't other viable options as everything either dies or gets too big to fail...
Good thing I did not trust Google 10 years ago either.
What we see here is a strategic shift by Google; you need
to connect this here, with the prior Google strategy of no
longer open sourcing Android-related stuff or with a huge
delay. This is not an isolated thing - Google is planning
Evil again, as usual.
So it's as low as 8 years instead of 10 for models purchased in the last 2 years (2034 being the cutoff), with those few devices being covered by a separate commitment to transfer them to GoogleOS by 2034.
Pretty lame detail to be enraged about, but it is Google and this is HN. This aligns with Apple's timeline for killing Intel MacBook support after releasing Apple Silicon (2029 being the last commitment).
Seems to be more reasonable than this title suggests?
Some comments: "So they have introduced a major change and said any older Chromebooks bought going forward will only get 8. So its not a retrospective reduction for existing customers." (Edit: actually I think this comment is wrong, if you bought a Chromebook 1 year ago, you'd only get 9 years of ChromeOS updates)
"From my understanding of the article, it sounds like ChromeOS support is getting pared back for those devices, but the devices themselves should still be supported, albeit via a (planned but not yet in existence) migration path to GooglebookOS."
Saying "yeah, we promised you 10 years of support, but if you just bought yours the last two years of that will only be supported if you switch to a completely different OS. But happily some of our devices have a direct migration path (if that's not yours, deal with it). Better hope the features you need will be available in our new OS by then, because right now they are not" is a major rugpull and not reasonable at all
We don’t have any details about what the upgrade path will look like and it probably hasn’t been implemented yet, so this is all speculative.
If they didn’t do an OS change, they could still evolve it a lot over 10 years. Chrome could evolve too. You’re trusting the vendor to not screw up your workflow either way.
In particular, there are lots of schools getting screwed over financially. Maybe they’ll switch vendors, or use the money for education. Chromebook spending has a strong negative correlation with educational performance.
As a parent, I am supposed to have control over my kids’ personal information, but the schools firehose all the most sensitive kids’ info they have to an unlawful marketing firm that I do not trust. How do I opt out?
Through your government. Maybe you could form a union strong enough but unlikely as you have more to lose than them, but both is a good idea.
Totally agree. Would love far fewer computers in schools.
…which is what happens today with public schools. Your case only makes sense if you’re sending your kid to private school and would like public funds to help pay for it.
School vouchers allow richer families to go to private school while preventing lower income folks from doing so, exacerbating problems with educational achievement.
Are they going to make the switch automatic? It sure doesn't sound like the sort of transition that can be done automatically.
> ChromeOS devices will continue to receive regular updates and security patches through mid-2034. For qualifying devices purchased today whose 10-year support lifecycle extends beyond 2034, Google is committed to supporting your transition to Googlebook OS, with many devices offering direct migration paths.
In other words, support will be offered until 2034. if you're buying a new Chromebook today and intend to keep it for longer than 8 years, you're doing so at your own risk.
> Google promised 10 years of updates for all Chromebooks, and it’s now breaking that promise for anyone buying a Chromebook between now and whenever the last Chromebook rolls off the production line
So, they're changing the promise from now on, and not breaking it for past users. Doesn't sound like they're breaking their promise to me.
Now that I say that, breaking the promise by two years might’ve been a compromise. Maybe management wanted five.
I think if you say "Chromebook" around most 20-something and unders, they have an instant negative association with the word.
Unless you are the most hardcore Google fan, I don't see why you want to spend $1k on a Googlebook instead of a Windows laptop or MacBook at the same price range.
All of their output is entirely dependent on internal product owners using Google products as stepping stones to ladder climb. Once they replaced a product, or did a giant 2.0 revamp, they move on and no one wants to maintain it.
This isn't an issue, the 10 years of support was promised for the hardware, not the software. They are fulfilling that promise by updating the devices to GooglebookOS.
Alternatively, if users want legally binding contracts they should not treat promises as such, and demand a contract instead.
You don't need a contract for that, if the statement is untrue the product is now defective. And if done on purpose this is usually considered fraud
That seems quite impressive when compared against the 2-3 years of updates android phones historically got.
https://docs.mrchromebox.tech
In the end "help with migration to" isn't the same supporting the existing product.
And if you advertised a product with 10 year support that _is_ legally binding (in the EU) and a clear cut case of you losing around 10-20% of the advertised value.
Given that legal costs might be to some degree covered by legal insurance and it being a clean cut case this is likely worth the money. But also a case where google can "just settle and not care" as in many cases schools did more things like forcing parents to buy chrome books then buying them themself, so it's unlikely to amass any relevant damage amount for Google.
More funny would be if the judge rules "10 years promised? You are cable of delivering 10 years?! You have to deliver it! And for all chrome books bought [8;10[ years before the deadline not just the suing party".
I don't know that that's clearly true. Apple gives at least 5 to 7 years of updates past the last sale date for computers. (I don't know if this is an explicit promise or not; they have an explicit hardware support for 5 years and limited support for vintage [5-7 years old] equipment.)
I don't think I get to demand 5 years of support for specifically Sonoma or Tahoe on that equipment, but rather just N years of "some usable version of an OS and support to transition to it".
Replacing ChromeOS with GooglebookOS 8 years from now seems not that different from replacing Tahoe with Golden Gate.
The other alternative could be "we still support ChromeOS for 10 years, and will release security patches for all critical vulnerabilities that we find and fix after 2034" (but we might privately not look that hard for them...)
Likewise many legal insurances have footnotes regarding how far they are actually going to support you in a claim process.
It reminds me of those sketchy companies on Amazon promising "lifetime guarantee" on their products when they know already they're gonna close shop and reopen on a completely different brand the very next year.
(If they _weren't_ in said position, it's still Google's problem but with some caveats provided Google actually treats it as abuse of authority.)
What we see here is a strategic shift by Google; you need to connect this here, with the prior Google strategy of no longer open sourcing Android-related stuff or with a huge delay. This is not an isolated thing - Google is planning Evil again, as usual.
Isn’t it illegal? It’s actual false advertising. You can sue them, it’s just no one has.
Pretty lame detail to be enraged about, but it is Google and this is HN. This aligns with Apple's timeline for killing Intel MacBook support after releasing Apple Silicon (2029 being the last commitment).
Apple doesn't promise how many years of support any device gets.
Lining up with Apple is meaningless. Apple didn't promise updates for a longer period and then pull back.
This is just standard operating procedure. Remember --- "Don't be Evil".
It's getting to be that nothing can be trusted. Even legislation, if it's not enforced.