The wallet app UI is the peak of Apple's 'single 20y/o in sf' design.
Anyone that has multiple card from the same bank (because, say, you have a personal account and a shared account with your partner) has to do the "pick between the two identical looking top 20px of cards" dance every time they use Wallet to pay for something. It is mind-boggling that the current UI persists.
An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store. It's all co-opting "familiar" actions for them, not tech-like, which means they can do it.
The biggest UX issue Apple has for that persona isn't the wallet, it's the lack of physical home button. Everyone in their 70s and up seems to be given pause every time they aren't on the screen they expect, and even to unlock it.
Invisible affordances rely on memory rather than sight trigger: not good.
What does an 80 year old (or anyone really) need with more than one or two cards on a daily basis where this would be an issue? Not being flippant; I legit want to know what leads to this. I have multiple cards but there's only one I use 99% of the time, and it's pink so it stands out.
> What does an 80 year old (or anyone really) need with more than one or two cards on a daily basis where this would be an issue?
In my physical wallet I can take the card I use daily (which is on a limited account and no big deal if I lose it) and leave the others at home. On my phone, there are all the cards I ever used or plan to use at some point in the future.
I'm not 80 but do have a backup credit card and debit card and I do travel. So it's not so much "daily basis" but I do have a handful of cards that I keep with me.
If only a digital UI didn't have the same skeuomorpic limitations a physical card has ...oh wait!
(And it's not true that the same issue is true in a physical card wallet. In a physical card, either you get a different design from the bank, or you can trivially write on it with a marker or add a sticker to differentiate it).
>An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store.
A, yes, the standard target group for iOS and the Wallet app in particular.
This is silly. "It matches a 70 year old's muscle memory" should not be the sole test of good design; if it were, then we would be plugging mouses and keyboards into our phones.
First thing I noticed too, as I have multiple cards from the same bank. I also noticed they show you last digits of the ... CARD number, not the account number which would be tremendously more helpful. But I figured out you can put little icons on the cards. Which my bank did automatically for my business account. I added a little person icon for my personal account. Maybe bank specific though but definitely super dumb that you cannot label them yourself easily in the wallet app.
This has been one of my peeves for years. Apple is capable of good design, and overall is well regarded for it, but there are a number of places where they have blinders on and absolutely refuse to fix extremely obvious missteps.
While the author does mention the barriers to adoption, the premise— Apple was waiting for people to do something, but people weren’t doing it— subtly casts Apple as a passive entity in this scenario. The solution seems to be presented as Apple stepping in to make up for Developers’ inaction. If it’s been 14 years and there’s been very little adoption, this is clearly a UX problem. How many small venues or libraries have developers, let alone developers that do enough Apple-specific development work to have an Apple Developer account? In 14 years they couldn’t come up with an alternate solution? Maybe a less expensive administrative version of a developer account? It’s not users jobs to sell themselves on Apple’s products.
> A few places where we still help, even after iOS 27 ships:
> Google Wallet. Create a Pass is iPhone-only. Roughly half of the wallet-using world is on Android, and our generator builds Google Wallet passes from the same form.
What does this actually mean? Google Wallet has had a button to add your own passes for many years. How is the feature described here different?
What a relief. My awful workaround was photos of all my membership barcodes labeled with a sharpie so that I can search "Gym" or "Library" or whatever to pull them up from OCR indexing.
I'm using MakePass for ages now. Got it when it was still a single purchase and got grandfathered into their new license model. It allows you to use almost all features of the PassKit API. Very happy with it - let's see how the native feature compares.
Pass2U Wallet works great, but like many apps, it really should just be a feature to begin with.
The weird thing is that this was a feature when Wallet was first introduced. You could create a URL that would add a pass to a wallet. There were web sites that helped out with it. I still have some of the passes I created this way a decade or more ago.
I've been using Pass4Wallet for the last few years to create Wallet entries for local clubs I'm apart of.
It's actually better than native passes in some cases because you can add custom info to the entry, like a gate code. It's really flexible in terms of barcodes, QR codes, etc as well.
Great app I'll probably continue using, I'm not confident Apple will allow the amount of customizability it allows.
There's many third party apps that can already create passes based on pictures. They are just adding that feature to the OS which is great of course but it has already been possible for a long time, except that there's one more step of downloading an app...but should still be quicker than searching your library every time.
It's not awful on its own, but the alternative could be double-tapping the power button and having them immediately available on screen in a nice scroll UX along with everything else you consider to be in your "wallet".
As someone who does roughly the same thing, the language used to describe the new capabilities isn't encouraging to me; I don't want to "add a pass", I want to "add a photo" and bypass all of this other complexity entirely.
An option to override automatic (un)archival of passes is also desperately needed. Some passes just don’t expire based on time, and too many pass creators are too incompetent to put the correct time in even if they do.
Airlines in particular are prone to things like using local time in a field expecting UTC, which has made boarding passes auto-archive hours before leaving for the airport for me…
> An option to override automatic (un)archival of passes is also desperately needed.
PREACH. If you buy an open return (any time within 30 days of outward), Avanti set the expiry on both wallet passes to be the outward day. Which means your "valid for 30 days" ticket disappears almost immediately. Absolute shambles.
IMO one of the cool things about Wallet is the notification that appears on the homescreen when you're in proximity of the venue or time of the event and automatically displays the pass when tapped. I wonder if "create your own" will be able to do that (I'm not sure how it would)?
For one, the article doesn't suggest that this will indeed be allowed as a part of that process. OTOH: it's easy for a flight ticket pass (which has time and airport location) but not for a gym membership pass (time can be anything and the gym can have several locations.)
Location-based functionality like this is already widespread in iOS; I'd be surprised if it wasn't supported. Reminders and calendar events (and PassKit!) already have it, for example.
Finally!¹ My biggest use case is not actually creating passes for services which don’t provide them, but being able to create passes without having to install a freaking app.
FlixBus (I might be misremembering) is the only service I ever found which lets you pay with Apple Pay and add a pass to Wallet all from Safari. For airlines and other bus/train services I always have to install the app to do both. Maybe this will allow me to buy tickets on the web then make my own pass.
The Wallet Pass[0] and PassKit[1] documentations are some of the sparsest and cryptic documentations around filled with absolutely archaic flows that _need_ to be supported for proper integration. If this solves the need of ever having to deal with those features ever again.
For whatever reason apple required passes to be digitally signed with an apple developer certificate. On the other hand a screenshot/pdf is "good enough" that they didn't bother fixing it.
QR code definitely in focus, lighting good, the screen will brighten automatically for maximum contrast, and it will be in an easy-to-find location (especially handy if location services knows you are near where you need the pass and suggests it automatically).
You can double tap the lock button to open your wallet with all your passes. Also it automatically raises the brightness for QR passes to make it easier for readers.
You could do the same thing with shortcuts I guess but using the first class feature is nice.
Does Wallet allow apps to interact with the meta-data of cards, and/or update them in any way? This could be interesting for insurance cards, in particular. Upload & verify status periodically with a prompt to update, for example.
I'll have to see the workflow but I find it incredibly annoying to have tickets that you may or may not be able to put in the Wallet and maybe we'll send them to you a week before the event when you're traveling. Understand about airline checkins but keeping mental track of things like theater tickets or timed museum entries is really annoyinmg.
Adding your own passes was possible before (I used websites to create passes on the phone; apps existed too) however that's been a hurdle. I wonder what the security implications of this would be. Could people snatch a QR code on my paper ticket to go to a Taylor Swift's concert instead of me?
> Could people snatch a QR code on my paper ticket
That's a feature, not a bug. It means you can sell the ticket if you can't make it. Thankfully (/s) we have Ticketmaster with rolling codes now, so, no reselling.
I can't speak for all things, but I found that venues will often use like a rotating QR code or rely on NFC. I'm sure if this is something like a ticket for a concert, you'll just rely on the existing pass support from whatever service you're using because it'll require something more complex.
The way I'm interpreting this is that it's a way to abstract stagnant QR or barcode passes for smaller businesses and libraries. We'll see at the WWDC though.
I thought this meant Apple was creating the ability for anyone to issue/sell passes/tickets through its wallet infrastructure. That would be much more significant.
Basically anywhere you need to scan a QR code to get in, you can have a pass in Apple Wallet. I’ve never stored payment info in Apple Wallet. But every time I take a flight, I store my boarding pass in Apple Wallet. It’s than printing a physical boarding pass, it automatically updates metadata (e.g., flight times, gates), and it’s nicer than just a picture.
Previously, you could only add passes if the company supported it. So most airlines have Apple Wallet passes, but most gyms don’t. This update will allow you to create your own passes. Basically just storing the QR codes (and maybe some metadata?) in one easy-to-use place on your phone. I can imagine this being convenient for daily use so you don’t have to track a gym tag with a QR code and a library tag with a QR code, etc. Also nice for tickets to events.
I basically only fly one airline. But I generally try to store train passes, airline tickets, show tickets, etc. in the wallet when I can especially if I can't easily print a backup print copy--which is often an effort if I'm traveling.
What's the difference here between adding the "custom pass" and just taking a photo of QR code? Just the fact that it is stored in Wallet instead of photos folder?
It's stored in Wallet so you can access it through the Wallet shortcut (double-press power button), when you open it the screen automatically brightens, and it's a perfectly clear QR code rather than a picture so it'll be easier to scan.
It's kind of nice that I can put my Safeway and Soopercard in there now, but that still means having to scan the barcode, and frankly it's less cumbersome to just hand my physical card to the cashier. The only store that seems to have figured out how to automatically add their card to NFC payments is Maverik gas stations.
Sure, if you carry the physical card. But that's exactly what I get from having it on the phone -- I don't want an inch-thick wallet from times of old, I want to carry as little as possible. I have a tiny magsafe wallet with ID, one physical credit card, and an airtag card. Everything else lives on the phone.
I think Wallet might be the most used feature for many on the iPhone, especially if they pay with their phone. What makes you think it's looking for a problem to solve?
I think Wallet is great and the adoption in certain areas like boarding passes is almost 100% and it beats digging through email to find some pdf and zooming in on some QR code when you have to present it (Hoping that your screen doesn't rotate in the worst possible moment). Also many big cities support it for public transport and most banking apps allow you to use your credit cards there for Apple Pay.
I guess I consider Apple Pay via Wallet, which I use, to be different from Gym Membership via Wallet, which just doesn't seem worth the effort? Maybe I'm unusual.
I don't like carrying physical cards around for every little thing. To me carrying a gym card around is way more effort than storing a QR code on the phone.
Agreed. I use it basically every day. It's almost disquieting how quickly Apple inserted itself into payments, but it's frankly safer than a credit card and the NFC(?) works much better.
In NYC they had issues with the temporary card numbers they give. Apple got special privileges compared to Google wallet, where they were treating the tapping double charging being rejected as erroneous and banning the cards.
I had to switch to a physical card and the MTA advice was to get an iphone
Being able to have train/bus passes on my phone whenever I go to another country is nice. Some places are a pain in the ass because even different cities have their own systems and they're all given names like IBCJ or JGCUVFGIB as if anyone is supposed to figure how to look them up. And oftentimes physical passes can only be bought from machines in select areas. And when going to undeveloped areas (particularly Europe), the few machines that do exist are broken and look like they were abandoned years ago, leaving the only option to track down where some rail staff are and trying to find someone who won't just wave you away without even looking at your face and hoping they'll help get you a pass instead of needing to get annoying one time tickets. Then sometimes places just tell you to install an app to buy tickets. That app requires a local phone number and address to verify.
Apple wallet lets me install passes and charge them up without even being in the country that I'll be visiting yet. It makes things massively more tedious. I wish more European countries supported it, because as much as Europeans have some weird pride in their public transportation, they're more complicated and backwards than even the poorest Asian nations. Being able to add any pass to Apple wallet would be a huge step in resolving that.
It's not seamless but a lot of people seem to be like "do your research" and install 8 different apps if you're traveling to a bunch of cities. And, yeah, anything that decreases the friction is good. I maybe know how to deal with transit without doing real research in a handful of cities but anything that decreases friction seems good.
The kid behind the counter at most places is neither paid nor trained enough to identify if the digital card in my phone’s wallet comes from their app or if I made it myself.
I don't know about most used app. But it seems a useful backup for specific vendor/site-specific apps when traveling for a variety of reasons. It gives me a ticket for a specific purpose on my phone when I may not be in a position to print one out--which many people don't do these days for misguided reasons anyway.
Ticketing is a great use-case for it, I have flight tickets, concerts/events tickets, airport bus tickets, if it keeps expanding to integrate with even more tickets (my local public transportation system, the express train to the airport, more venues) it will only become more useful.
Edit: also, all of my cards, I haven't used a physical card at POS terminals in years, they only get used on ATMs.
And, meanwhile, I want to have a physical card/printout I can use if something goes wrong with phone/watch.
Don't get me wrong, I do appreciate the apps on my electronic devices but I also carry paper copies whenever I can because electronic stuff breaks in various ways.
I use Wallet purely to satisfy my collecting habit. I like to add movie tickets to it after purchasing them in the movie app, so I can look back at all the movies I've watched from many years ago until now.
I still see people amazed when I pay for stuff with my Apple Watch. The only other place I know that reliably uses the Apple Watch with wallet outside of payment is Disney World, but the experience there was ok at best as I was managing my entire family and I'm pretty sure they would rather sell you multiple magic bands, but seeing as how phones will never get smaller I'd love more places to support tapping my watch on things.
I think I'd be satisfied enough allowing me not to add credit card to the Apple Wallet, putting away the push from the prime place some way. Or not to have a huge promotion being in the first place when opening it with a 'Get' buttopn being the only one on it.
Today's app makers do not respect users. See them as big milk-cow fan-base, that's it! So they can piss off, I don't care about them either!
I feel like a broken record to be saying this again, but seeing Claude's writing everywhere grates. Maybe I'm preaching to the choir, but can we at least post articles that weren't so obviously Claude?
Anyone that has multiple card from the same bank (because, say, you have a personal account and a shared account with your partner) has to do the "pick between the two identical looking top 20px of cards" dance every time they use Wallet to pay for something. It is mind-boggling that the current UI persists.
An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store. It's all co-opting "familiar" actions for them, not tech-like, which means they can do it.
The biggest UX issue Apple has for that persona isn't the wallet, it's the lack of physical home button. Everyone in their 70s and up seems to be given pause every time they aren't on the screen they expect, and even to unlock it.
Invisible affordances rely on memory rather than sight trigger: not good.
Lower left, lower right, upper left, upper right, inside left, inside right, dollar bills left, dollar bills right.
You can markup a card in a physical wallet. And then originally identical cards become visually distinguishable.
In my physical wallet I can take the card I use daily (which is on a limited account and no big deal if I lose it) and leave the others at home. On my phone, there are all the cards I ever used or plan to use at some point in the future.
Just wait. You'll find out.
Your limited life experience is not the only life experience.
If only a digital UI didn't have the same skeuomorpic limitations a physical card has ...oh wait!
(And it's not true that the same issue is true in a physical card wallet. In a physical card, either you get a different design from the bank, or you can trivially write on it with a marker or add a sticker to differentiate it).
>An 80 year old with early onset challenges can work this wallet, pick a card, and then hold the phone to the reader at a store.
A, yes, the standard target group for iOS and the Wallet app in particular.
I swear, the arguments people make...
> Google Wallet. Create a Pass is iPhone-only. Roughly half of the wallet-using world is on Android, and our generator builds Google Wallet passes from the same form.
What does this actually mean? Google Wallet has had a button to add your own passes for many years. How is the feature described here different?
https://support.google.com/wallet/answer/12060038
Anything with a bar code or QR code will work. It's not complicated.
You can also make passes for other people and send them / share them.
Looks like someone else recommended a competitor Pass4 Wallet as well, may need to go compare.
The weird thing is that this was a feature when Wallet was first introduced. You could create a URL that would add a pass to a wallet. There were web sites that helped out with it. I still have some of the passes I created this way a decade or more ago.
It's actually better than native passes in some cases because you can add custom info to the entry, like a gate code. It's really flexible in terms of barcodes, QR codes, etc as well.
Great app I'll probably continue using, I'm not confident Apple will allow the amount of customizability it allows.
As someone who does roughly the same thing, the language used to describe the new capabilities isn't encouraging to me; I don't want to "add a pass", I want to "add a photo" and bypass all of this other complexity entirely.
An option to override automatic (un)archival of passes is also desperately needed. Some passes just don’t expire based on time, and too many pass creators are too incompetent to put the correct time in even if they do.
Airlines in particular are prone to things like using local time in a field expecting UTC, which has made boarding passes auto-archive hours before leaving for the airport for me…
Doesn't help with the "automatic" part, but I try to remember to do this every few months.
PREACH. If you buy an open return (any time within 30 days of outward), Avanti set the expiry on both wallet passes to be the outward day. Which means your "valid for 30 days" ticket disappears almost immediately. Absolute shambles.
FlixBus (I might be misremembering) is the only service I ever found which lets you pay with Apple Pay and add a pass to Wallet all from Safari. For airlines and other bus/train services I always have to install the app to do both. Maybe this will allow me to buy tickets on the web then make my own pass.
¹ Assuming I even update to iOS 27, though.
[0]: https://developer.apple.com/documentation/walletpasses [1]: https://developer.apple.com/documentation/passkit
You could do the same thing with shortcuts I guess but using the first class feature is nice.
That's a feature, not a bug. It means you can sell the ticket if you can't make it. Thankfully (/s) we have Ticketmaster with rolling codes now, so, no reselling.
The way I'm interpreting this is that it's a way to abstract stagnant QR or barcode passes for smaller businesses and libraries. We'll see at the WWDC though.
And I'll still need it because I doubt I'll be switching to 26 or 27 any time soon.
Edit: Pass2UWallet is the name of the app I'm using if anyone cares. I'm not getting a commission for that yadda yadda doo.
Surely this was considered earlier within Apple. I wonder what changed that they decided to do this now.
https://apps.apple.com/mw/app/pass4wallet-store-cards/id1423...
In my experience, if the code scans, the code scans.
Previously, you could only add passes if the company supported it. So most airlines have Apple Wallet passes, but most gyms don’t. This update will allow you to create your own passes. Basically just storing the QR codes (and maybe some metadata?) in one easy-to-use place on your phone. I can imagine this being convenient for daily use so you don’t have to track a gym tag with a QR code and a library tag with a QR code, etc. Also nice for tickets to events.
https://apps.apple.com/app/id1486573384
[1] https://en.wikipedia.org/wiki/Sherlock_(software)#Sherlocked...
That’s not really helping explain it, so here’s some examples:
Airplane tickets, library membership barcode, sports tickets, loyalty cards for your local coffee shop, conference tickets, etc.
Essentially anything with a barcode first and foremost. The website that this blog is about allows you to generate your own passes.
If you want to issue tickets is your wallet the most obvious place to do it from? Why would an airline issue tickets from an iPhone?
Or, if this is just for storing tickets issued by other people, why does it benefit from going into the wallet app?
I think "create" is the confusing part. It should be "digitize" or something. Either this, or "pass" means something else here.
Sure, if you carry the physical card. But that's exactly what I get from having it on the phone -- I don't want an inch-thick wallet from times of old, I want to carry as little as possible. I have a tiny magsafe wallet with ID, one physical credit card, and an airtag card. Everything else lives on the phone.
I don’t really believe that places that require membership cards are going to let users start creating their own, though.
I think Wallet is great and the adoption in certain areas like boarding passes is almost 100% and it beats digging through email to find some pdf and zooming in on some QR code when you have to present it (Hoping that your screen doesn't rotate in the worst possible moment). Also many big cities support it for public transport and most banking apps allow you to use your credit cards there for Apple Pay.
I had to switch to a physical card and the MTA advice was to get an iphone
Apple wallet lets me install passes and charge them up without even being in the country that I'll be visiting yet. It makes things massively more tedious. I wish more European countries supported it, because as much as Europeans have some weird pride in their public transportation, they're more complicated and backwards than even the poorest Asian nations. Being able to add any pass to Apple wallet would be a huge step in resolving that.
As long as it scans they don’t care.
Ticketing is a great use-case for it, I have flight tickets, concerts/events tickets, airport bus tickets, if it keeps expanding to integrate with even more tickets (my local public transportation system, the express train to the airport, more venues) it will only become more useful.
Edit: also, all of my cards, I haven't used a physical card at POS terminals in years, they only get used on ATMs.
Don't get me wrong, I do appreciate the apps on my electronic devices but I also carry paper copies whenever I can because electronic stuff breaks in various ways.
Today's app makers do not respect users. See them as big milk-cow fan-base, that's it! So they can piss off, I don't care about them either!