I received no warning, no suspension notice, and no post-action explanation. When I emailed their support to ask what happened, they refused to give a reason and simply said they wouldn’t restore the account or data.
I’ve been a Vercel user for over two years and never had any issue until now. It’s honestly shocking to lose everything overnight without a single email or warning.
I’m now migrating all my projects to Cloudflare, but the experience has been incredibly frustrating. I just want to understand why this happened — and whether anyone else has faced a similar sudden ban.
Has anyone here managed to get a clear answer from Vercel in a situation like this?
I don't know anything about your sites or your activities, but based on the behavior described, something like this has probably happened to you.
I don’t mean, which do you agree or consider just cause for leading to it. But as the operator of them, you are best positioned to estimate which one(s) a risk-avoidant corporation would be most likely reacting to, and knowing more about your actual circumstances would be valuable anecdata for others trying to help (as well as those reconsidering Vercel!).
1. I run a SaaS browser extension that lets users export table data from any website. It can bypass some download restrictions, and I’m not sure if this has ever caused complaints.
2. A few months ago, I launched a free expired-domain valuation tool. It identified some high-value domains abandoned by governments and international organizations, as well as domains linked to gambling and scams. I’m not sure if any of this may have breached regulations.
It seems like we found the problem. Someone likely filed a DMCA request directly with Vercel and the company complied.
Edit: Strange I would get so many downvotes for this. Care to explain? I think the effective Next.js lock-in is well documented. Yeah you can technically run it on arbitrary platforms with substantial work and continued maintenance, but you're working against the tide.
The terminally online developer cares very much about signaling his love of artisanal webshit. He makes his chosen flavor of the month JavaScript framework, and by extension, the "platform" used to host it, part of his identity. Maybe his favorite mustachioed "influencer" shills it on YouTube with a coupon code for 50% off your first month, or maybe an idol with 700k Twitter followers says it's the framework (and not his fanboys) that makes him $200k monthly passive income from side projects. Branded laptop stickers are a guarantee, maybe even a hoodie. So when he encounters a rational, level-headed observation like yours, he takes it as a jab at his beloved Vercel Inc., benevolent maintainer of Next.js valued at $3.25bn with the best customer support in the industry, and hits "downvote". His job is done.
Maybe Vercel lost the data.
Maybe Vercel saw a regulatory issue.
My advice is to keep building on a different platform.
Good luck.
More and more companies have zero meaningful support when things go sideways
I'm guessing one or more of your sites allowed user-uploads in some fashion or another and someone put a file that is hash-flagged in a serious manner
What I find hardest to understand is: if there’s an issue with a website, why shut down all of my sites?
So, when you do relaunch with another service provider, I recommend putting all user-uploads on a system that sanitizes/reviews the file before saving and therefore it would never allow a file in with a known hash flag.
The experience you're having is a reason to choose use a hosting provider that allows multiple user account per human/company. (Many providers have a very strict limit of one account per human/business and enforce sub-accounts.)
As you're seeing, an issue on one sub-account or site can sometimes bring down an entire account and all related sites.
Hope you are provided backups, they likely do have them, but you may need a lawyer to get more info and you'd need to get in touch before the typical backups get rolled over/deleted.