The seller reported the item as delivered, but I never received it. The seller used Speedpak to send the item, Speedpak then sent it via USPS. eBay shows my correct residential address, however the item was delivered to a PO Box. I asked my town's postmaster about this item's delivery and he said that not only did the item only weigh 1 oz (the item itself should be heavier), but that it was addressed to a PO box the whole time.
I contacted eBay and they refuse to provide any support as the Speedpak tracking link shows the item as successfully delivered. I provided them with images showing my address as the correct shipping address on ebay and comparing that to the USPS link, but they closed the case in just a few seconds anyways.
I tried to leave negative feedback for this seller, but the feedback was removed, leaving unsuspecting buyers to think this seller is a good one like I did.
I think the seller scammed me by sending an empty package to an incorrect address via speedpak and getting a tracking link saying it was successfully delivered. What do you think? Have you experienced anything like this?
The one way to make sure that everyone cares is always use a credit card when purchasing. Your credit card company works for you and they will always care. Your credit card company doesn't care about eBay or the seller or anyone else but you. File a dispute they will look at all of the evidence eBay will be required to provide counter evidence and if eBay or the seller shipped to the wrong location the credit card company will find in your favor.
Filing a dispute will also be the quickest way for eBay to take notice and attempt to resolve it outside of the dispute process. Because when you file a credit card dispute they immediately pull the money out of the seller's account and issue you a temporary credit back. That's why the credit card dispute process is the best dispute process because filing a dispute with eBay there's no monetary incentive for them to do anything. But when the credit card company yanks the money back now it hit them in their pocketbook and if they do nothing by default it'll be awarded back to you.
I have never lost a credit card dispute process but I also don't dispute very often only in legitimate cases similar to what you described. I've disputed in cases on products that the seller indicates are non returnable but what they shipped is different than what is in the pictures of their posting. The credit card company still finds in my favor and the sellers just out the money.
So why does your credit card care? The only reason is because you might cancel your cancel card, or you might use it less often because you perceive it as risky, or you might bad-mouth them to others causing them to lose reputation.
But eBay should care for those same reasons. You might cancel your eBay account, or you might use eBay less often because you perceive it as risky, or you might bad-mouth eBay to others causing them to lose reputation.
I happen to agree with you that complaining to your credit card is more effective than complaining to eBay. But I don't think it's because of the reason you stated. It's some other reason but I'm not sure what.
The second reason your credit card company cares is because of the Fair credit billing act. It is written into law that they must have this chargeback policies and so forth and these other consumer protections. If it wasn't law would they have them probably not but because it is law they stand behind it and it becomes a feature that they were forced to issue that is a good selling point. Because unlike dispute policies written and enforced by a company all by itself with no law behind it if you disagree with how the dispute is handled by your credit card company you actually have legal protections and legal recourses behind it.
Funny enough, Paypal even tells you not to dispute on ebay
>2. Your order never arrives.
>All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.
I go directly to AliExpress/Alibaba now, since a lot of the cheaper stuff I would buy on eBay was essentially resold from the same suppliers. Had nothing but positive experiences with those.
I filed a dispute including a video demonstrating the item being wrong.
Aliexpress made them refund half the price, but it was their mistake and the item is of zero use to me, so it didn't feel good. I still order stuff on aliexpress because it's so cheap though...
Recently I have been getting acquainted with Aliexpress. For eBay, I look for significant history with over 99% positive feedback.
For Aliexpress, is there a positive feedback threshold you hold yourself to? Recently I bought some 3d printer parts from TriangleLab (which I know is reputable) but they had a ~98% positive feedback rate which gave me pause.